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Track Your Order			F.A.Q.'s
Please enter your 13 digit reference number: e.g. AA 0001 0001 9GB			Where do I find my tracking number? Why has my order not yet arrived? Why is there a problem with my reference number? How long does delivery usually take? Why was I not given a tracking number? My problem is not listed above. Now what?

F.A.Q.'s Where do I find my tracking number? Your tracking number can be found on your dispatch note that will have been sent to you immediately after your item was dispatched. This information will also have been provided to you if you requested us to text you when your order was dispatched. Why has my order not yet arrived? Orders placed before 3pm are dispatched the same working day and most UK orders are received the next working day. However if you have not yet received your order it could be down to either: a). The service you requested your goods were dispatched by. b). The location the goods are being sent to. Royal Mail Next Day Delivery Service is guaranteed to be with you before 1pm the following working day. Occasionally heavy or large items are sent via an alternative courier. If this is the case the item may be delivered at any point during the next working day up to 5pm. Royal Mail Recorded Delivery & International Recorded Delivery do not have any guaranteed delivery date. UK items are usually received within 1 - 3 working days and International deliveries usually take 3 - 5 working days. If you're concerned about the whereabouts of your order then give us a call and we'll try and find out more information on it's whereabouts - 0208 144 75 70. Why is there a problem with my reference number? From time to time we do occasionally experience problems regarding tracking numbers. Unfortunately it is unlikely we will be able to obtain any more information than you. This problem is most likely to be caused by: a). The tracking number was not scanned in at the Royal Mail sorting office. b). The tracking number has been damaged / come off the item. c). The item is lost. How long does delivery usually take? As stated throughout the site the only service that we guarantee your order to be with you by the next working day is Next Day Delivery. Most UK orders are received within 1 - 3 working days and international orders are often received within 3 - 5 working days. Although approximately 98% of all orders are delivered within these timescales we must point out that Royal Mail will not class an item as "lost" until 15 working days has past. Why was I not given a tracking number? Orders sent via standard delivery or airmail are not sent via a trackable service. My problem is not listed above. Now what? Give us a call or send us an email and we'll try and provide you with a solution.

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We accept all major credit cards including mastercard, visa and american express

We accept all major credit cards including mastercard, visa and american express

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Please enter your 13 digit reference number: e.g. AA 0001 0001 9GB

Please enter your 13 digit reference number:
e.g. AA 0001 0001 9GB